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Event Payment & Refund Policies

Online Credit Card Payments

All payments processed online should be done through the NEACUHO website. Once an institution is a member, an institutional contact can register all members for any events and offerings. If you are not logged into your membership portal, you will only be eligible for non-member rates. If you cannot access your member portal, please email

All major credit cards are accepted.

Check Payments

Any institution or person paying by check must make all payments payable to NEACUHO. All checks should be submitted to NEACUHO in one of the two following ways:

  1. The check should be provided at the event registration table. 
  2. Mail the check and a copy of the invoice to the address below. 

P.O. Box #571
Manchester, CT 06045

Cash Payments 

Payment by cash is discouraged and should never be transferred by mail. Transfer of cash should only be done in person at a NEACUHO event or offering. 

Refund Policy 

NEACUHO has adopted the following refund policies. This policy applies to all events and offerings unless otherwise stated:  

  • Substitutions (e.g. replacement of attendee with another) will be accepted based on the same rate of eligibility.
  • Cancellations of registration made earlier than announced deadline for extenuating circumstances (i.e. family emergencies, urgent campus situation).
  • Requests for refunds must be made in writing to the Treasurer.
  • Refunds made after the conference has occurred will be approved at the discretion of the Treasurer and President, and/or, President-Elect, and/or Immediate Past President. Primary consideration must be given to the circumstances of the refund and if the association has already paid for contracted services. 
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